FAQ

This site is operated by BUO SCP, established in Guillem de Castro 59- 12 46008 Valencia (Spain), a subsidiary of BUOFACTORY SL, manufacturer brand products BUOKIDS

www.buokids.com is active and accessible 24 hours a day, 7 days a week.

The ordering process consists of several stages:

1.- Selection of the product, options within the family and quantities.

2.- Once submitted the selection the Customer can either view cart to check, update or eliminate part of the selection or the whole of the order or proceed to check out.

3.- Proceed to Pay

4.- If you wish you can log in as a customer

5.- If you are not a customer or you do not want to register, you must clearly states the information required for delivery. This refers in particular to the exact delivery address as well as any restrictions on access delivery location (building, floor, etc ...).

6.- Indicates the mode of payment chosen.

7.- Accept terms and conditions (you can see them both as download on our website)

8.- Proceed with the payment of your order on our secure server, which will formalize the contract of sale with BUO SCP firm and definitive manner.

9.- Your purchase is done, within stated you will receive your order.

An email is automatically sent to your the mail address indicate to us in order, to confirm the order. We recommend checking that there are no errors in your cart. Both the products and the direction.

If you notice an error, please contact us by e-mail ( <a href="mailto:info@buokids.com">info@buokids.com</a>) or by pone ( + 34 963715291) to help you.

We will notify you the tracking number of your order, making it possible for you to know the status of order processing. The delivery tracking is done with Internet interface dispatchers

BUO SCP, therefore, can not be responsible for the unavailability or errors that may affect the information provided by their carriers. However, BUO SCP will make the necessary efforts to make this information as clear as possible and make the transport reliable with their carriers. You can contact us , at any time, by email (info@buokids.com) or phone (+34 96 371 52 91) to be informed of the stage of your order.

www.buokids.com agrees to dispatch orders with their usual transport companies within 10 working days of receipt of order.

Therefore, the delivery time once the package has been sent is as follows:
<ul>
<li>Spain and Portugal except Canary Islands (48/72 h)</li>
<li>Canary Islands, Ceuta and Melilla (4 a 5 working days) *</li>
<li>Europe except the overseas territories (de 4 a 5 working days)</li>
<li>USA and Canada (15 a 20 days)</li>
<li>Rest of the world. The customer can contact BUOKIDS either by email (info@buokids.com) or by phone (+34 96 371 52 91) for more information about the terms of delivery to a specific country.* This delivery time does not include possible delays in customs.</li>
</ul>
Delivery times listed are estimates. If www.buokids.com not send the order within 10 working days of receipt of the order, the client can request cancel the order and refund payment. No penalty for cancellation if a cancellation is applied for this terms. That is, a full refund of the order (1)

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www.buokids.com not liable for breach of a contract agreed in the event of causes beyond the control of the disruptions caused by the total or partial strikes, in particular, postal services, transport and communications, floods and fires.

Prices are indicated in euros and includes the Spanish VAT applicable on the order date, and any change in the current rate of VAT will be automatically reflected in the price of the products presented on the site, on the date specified by the implementing decree . And are only applicable on the date you confirm your order

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The prices do not take into account shipping charges, possible discounts and (discount codes, promotional actions....) they will be indicated before the final order confirmation.

If your order has arrived damaged or broken, please send us the order number and photo of how it has been received, both the product and the packaging to raquel@buokids.com. So that we can manage the relevant claim. We will review and replace the damaged item with a new one with no cost.

We regret that the products received do not meet your expectations.You can return them and we will send you the amount of the returned product. Remember that you have to send all components and in original packaging.

Customized products are not returnable

Transportation charges both shipping and return are paid by the customer.

Please contact us on info@buokids.com