Shipping and returns

SHIPPING COST

  • Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla): 7,00€ *
  • Europe except overseas territories: 10,00€
  • Rest of the World.: 22,00€

*For purchases above € 85.00, free shipping cost  for delivery in Spain.

SHIPPING

BUOKIDS agrees to send orders to their usual carriers no later than 10 days after receipt of order. The delivery once orders have been dispatched will be approximately as follows:

  • Spain and Portugal except Canary Islands (48 / 72h)
  • Canary Islands, Ceuta and Melilla (from 4-5 working days) *
  • Europe except overseas territories (from 4-5 working days)
  • United States and Canada (15 to 20 days) *
  • Rest of the World. The customer can contact BUOKIDS info@buokids.com either by email or by phone +3496371 52 91 for more information on delivery terms in a specific country.

* These delivery times do not include delays due to execution of orders in Customs.

* Buokids will not be responsible in any way for duties, taxes or customs fees to pay.

Delivery times are estimates. If BUOKIDS fails to dispatching the order within ten days of receipt of order the customer can cancel the order and payment will be refunded. Thus no penalty will apply. Customer may not claim compensation for cancellation (other than the reimbursement of payment)

BUOKIDS can not be held responsible for non-performance of a contract concluded in the absence of stocks of a product, disruption or total or partial strike especially of postal services and transport and / or communications, flood, fire.

DELIVERY

Delivery Services

Products are shipped to the address indicated by the Customer in the order. Customer must check the accuracy and veracity of the information it provides to BUOKIDS. They can not be held responsible for possible data entry errors and their consequences in terms of delays or shipping errors. In this sense, all expenses incurred for returning the order shall be the paid by the Customer.

BUOKIDS will not be held responsible for shipping delays because of errors or disturbances attributable to carriers (especially in case of total or partial strike of postal services and transport and / or communications)

Delivery times

Delivery times reported in these GENERAL CONDITIONS OF SALE are only estimates.

BUOKIDS informs its users about deadlines for information purposes only and as such will inform carriers. These deliveries never include Saturdays, Sundays and local or national holidays

Delivery modes

BUOKIDS all shipments delivered by Correos (Spain Postal Service

 

Packaging

The products are packaged in agreement with the transport regulations in force and to ensure optimum product protection during transportation. Customers must respect the same rules for the return of a product either through customer service or convenience. Any defects found at the time of the return due to a quality problem packing not complied with, could result in a partial refund or no refund in case of impossibility of resale in the state in which it is located, or if worsening of the technical problem indicated.

Customer Responsibility in the verification of the package while receiving

BUOKIDS remind the customer of their responsibility to inspect packages upon receipt in the presence of the carrier and report any anomaly (crash damaged package, delivery date not subject to the normal terms of service delivery …) and inform the company BUOKIDS, within one business day. In case these terms do not appear in the delivery note presented to the Customer by the carrier, BUOKIDS do not accept any claims on the state or packages.

 
Late delivery due to the carrier 

En caso de retraso en la entrega respecto a los plazos anunciados por el transportista, el Cliente puede ponerse en contacto con BUOKIDS bien por correo electrónico info@buokids.com o por teléfono +34 96 371 52 91 para poder comprobar la situación del pedido.

Paquetes deteriorados

In case of delay in delivery deadlines announced by the carrier, the Customer may contact BUOKIDS info@buokids.com either by email or by phone +34 96 371 52 91 to check the status of your order.

Returns

You have by law the right to a fourteen-day period to return the items from the time they were delivered. Prior to the return of the items you must notify your intention to BUOKIDS by e-mail to the e-mail address info@buokids.com , state the reason for the return and send the item back. The return costs are at your expense.

BUOKIDS is committed to pay back the total amount of the items returned within 30 days as from the day the items were received.

The returned items must be intact, in a perfect state for resale, and in original packing. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be partially refunded of not refunded in case it is not at all available for resale.

Exchanges

Exchanges are only possible within the same model, for another colour. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a credit not difference to be spent at www.buokids.com with no time limit. BUOKIDS will pay the dispatch of the new item but not the shipment from the Client to BUOKIDS.

Customized Items can not be exchanged nor returned.